Voice Agents
How AI phone agents answer, qualify and book, what they cost, and where they should hand off to a person.
4 posts
Do I have to tell callers it's an AI on the phone?
Most AI calling laws cover outbound robocalls, not the agent answering your line. Here's what applies, and how to write the greeting.
14 September 2026
How to tell if an AI receptionist CRM integration is real
Most AI phone vendors say they integrate with your CRM. Here is what that word hides, and the one live test that tells you which level you are buying.
11 September 2026
What an AI receptionist can and cannot do on a call
An honest look at what an AI receptionist handles well on a live call, what it should never be given, and how to set the escalation boundary.
10 September 2026
Why lead response time decides who gets the job
Lead response time decides more jobs than price or reviews. What the five minute rule really means, why people alone cannot hit it, and what to measure.
10 September 2026Other topics