AI Strategy
Where AI is worth deploying in a small operation, how to scope a first project, and how to tell hype from a working system.
2 posts
Do I have to tell callers it's an AI on the phone?
Most AI calling laws cover outbound robocalls, not the agent answering your line. Here's what applies, and how to write the greeting.
14 September 2026
What an AI receptionist can and cannot do on a call
An honest look at what an AI receptionist handles well on a live call, what it should never be given, and how to set the escalation boundary.
10 September 2026Other topics