Home services and trades
An AI receptionist for trades and home services
When you're up a ladder or under a sink, the phone rings out and the caller tries the next number on the list. We build voice agents that answer on the first ring, find out what the job is and book it into your calendar, so the work you'd have missed ends up in your diary.
Who is it for?
Plumbers, electricians, heating engineers and HVAC companies, roofers, pest control, landscapers and cleaning companies. Any trade where the phone is the main way work arrives, and the people who could answer it are usually on a job.
The calls a voice agent takes off your hands
- After-hours and weekend calls, answered instead of sent to voicemail
- Calls during the working day while you and your team are on site
- Quote requests: what the job is, where it is and how soon it needs doing
- Booking and rescheduling into your calendar
- Routine questions about areas covered, call-out times and availability, answered from your information
- Follow-up calls to confirm appointments or chase quotes that went quiet
What happens with emergency calls?
A burst pipe at 2am isn't a booking, it's an emergency. Before launch we agree what counts as urgent for your business and what the agent does about it: transfer the call to your mobile, send you the details, or book the first slot. Everything else waits for the morning, without the caller feeling ignored.
Why answering speed matters so much in trades
Plenty of people with a leaking roof or a dead boiler ring round until someone picks up and gives them a time. That's why answering speed decides so much of the work. We've written up what the research says about lead response time, and why a small team can't hit it with people alone.
What a typical setup looks like
Most home service builds start with a voice agent connected to your calendar and CRM. Add workflow automation for quote follow-ups and appointment reminders, and a chat agent if a lot of enquiries come through your website or WhatsApp.
What we'd build
AI Voice Agents
Phone agents that answer 24/7, qualify the caller, book the job and hand off cleanly when a person is needed.
Workflow Automation
Intake, routing, follow-up, invoicing and reporting running on their own, across the tools you already pay for.
AI Chat Agents
Context-aware chat that turns anonymous traffic into booked appointments, trained on your services, pricing and edge cases.
Common questions
Questions from home services businesses
Can it handle emergency calls?
Yes, by your rules. You decide what counts as urgent and whether the agent transfers the call, alerts you or books the first available slot.
Will it work with my existing phone number?
Yes. We integrate with your existing setup, so customers keep calling the number they already have.
Can it give prices?
It can quote what you tell it to, such as call-out fees or standard prices, and leave anything that needs a site visit to you.
How long does it take to set up?
Most deployments go live in three to six weeks, depending on how many systems we're connecting.